Privacy Policy

Your privacy is important to us. This privacy statement explains:

1. What personal data is collected by the owner of this web site or provided by you, through our interactions with you and your use of our web site (www.TripTizer.co.uk), apps and software
2. How your personal data will be used, where it is held, how long it will be kept and your rights.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy, the following definitions are used:

Data controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

Data processor, in relation to personal data, means any person (other than an employee of the data controller) who processes the data on behalf of the data controller.

“You”, “your” or “data subject” means:

– Visitors to our website

– Subscribers to any service we offer through our site

-Users of our applications

– Prospective or existing clients corresponding with us by phone, e-mail or otherwise

Data controller, “Rightholder”,“we”, “us” and “our” means:

TripTizer LTD, its subsidiaries and its data processors;

Personal data means any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.

This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier, reflecting changes in technology and the way organisations collect information about people. The definition incorporates, where applicable, the definitions provided in General Data Protection Regulation.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy from time to time. Please review this policy periodically for changes. If you do not accept the amended Policy, please stop using this Website.

Who we are (Identity of the data controller)

TripTizer LTD, a United Kingdom Corporation, number 11715629, having its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom doing business as TripTizer, its subsidiaries and its data processors collectively referred to as TripTizer), who operate a number of web sites allowing you to search for -but not limited- airline tickets, hotel rooms, travel insurance and car rentals:

www.TripTizer.co.uk

www.TripTizer.com

www.TripTizer.net

www.TripTizer.org

TripTizer LTD and its data processors;

Personal data we may collect from you

We may collect and process the following data and personal information about you:

Personal Data you provide us voluntarily

We collect the information provided by you to operate effectively and provide you the best experiences with our Website, products and services. You provide some of this information voluntarily, this includes information you provide if you subscribe to our newsletter, register to use the App, download or register the App, enter into any transaction on the App or the Website, send us a query or feedback, purchase goods via the Website, participate in discussion boards or other social media functions on our site, promotion or survey, or when you report a problem with our Website.

This information may include your:

Travel destination, travel dates, class and number of passengers, how many people will accompany you, your children ages.

You may choose to subscribe to our mailing list to receive alerts about cheap prices; we’ll also collect your email address for this purpose. You can unsubscribe at any time and you won’t receive any emails from us.

Your profile

You may decide to get to know our cheap fares and hotel rooms search engine a bit closer and register for an account in our system. This will allow us to personalise your search results and collect information about your purchases in order to reward you for your repeated business with us.

“TripTizer ” mobile application

The Rightholder does not acquire, store, transmit or process any additional user’s personal data except the specified below. Most of the User’s personal data entered in the program are stored locally on the user’s device. Whereas a user makes a payment on the website of a travel agency, an air company or any other person carrying out air ticket sales, the Rightholder does not receive any information as for an air ticket bought, a route, a buyer, data of his/her documents, a number of a credit card etc., excluding depersonalized information as for a cost and a transaction’s identifier.

Transmission of the above mentioned user’s personal data by means of the functional of the Program to third persons is authorized and carried out by the User directly. The User undertakes to take due measures to ensure safety of his/her own personal data.

The Program can transmit the following technical data to the Rightholder:

• IP-addresses,

• date and time of use,

• type and version of the operational system,

• producer and model of the User’s mobile device,

• data of the locale of the device,

• version and identifier of the Program,

• statistics of use of different functions of the Program.

WHAT INFORMATION WE DON’T COLLECT ABOUT YOU

• • • Personally identifiable information
    • We don’t need and hence don’t collect any of the following information about you: your name, age, email address (unless you subscribed to our email list or created an account on our web site), phone number, passport details, home address, etc.
    • Most information in our systems is non-personally identifiable, which means that even we can’t match specific records to specific individuals, unless they signed up for an account. In this case, we treat this information with utmost respect and care.
    • Order and payment information
    • Because you pay to an airline, hotel or travel agency directly, we have no visibility of your order information, including, but not limited to: specific ticket bought, price paid, credit card number, etc.
    • First name, Surname, e-mail address, phone number, date and place of birth, family, lifestyle and social circumstances,

Children

We do not sell any products or services for purchase by children. If you are under 16, you may use our Website only with the involvement of your holder of parental responsibility. We do not knowingly collect personal information from children below 16 without the consent of the child’s holder of parental responsibility.

Information you provide about others

In providing personal data about other individuals (such as someone in whose name you are registering an account or subscribing to our marketing promotions), you represent that you have notified them of

(i) the purposes for which information will be used

(ii) the recipients of their personal data and

(iii) how they can access and correct the information. You further represent that You have obtained all necessary consents from them.

INFORMATION WHICH MAY BE MADE AVAILABLE TO US, OR COLLECTED AUTOMATICALLY WITH THE USE OF COOKIES OR ANALYTIC TOOLS

We might get some information from our visitors by recording how they interact with our Website with the use of cookies, analytics tools or obtain data from third parties.

TECHNICAL INFORMATION, INCLUDING PERSONALLY IDENTIFIABLE INFORMATION:

– Device and connectivity information such as IP (Internet Protocol) address, unique device identifiers (such as the IMEI for phones), the MAC address of the Device’s wireless network interface, or the mobile phone number used by the Device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting “Device Information”;

– Configuration data such as browser type, version and language setting, time zone setting, browser plug-in types and versions

– Details of how you used our Website, such as your search queries. Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page:

– Log information, such as error reports, download errors, any problems you experience using our web site and any phone number used to call our customer service number.

-We do not match information collected automatically through cookies and analytics tools with other personally identifiable information you may have provided to us when you registered for our Products or submitted a form through our Website.

LAWFUL BASIS AND THE USES MADE OF YOUR PERSONAL INFORMATION

We use the data we collect for the following basic purposes, described in more detail below:

1. To take steps at the request of the data subject prior to providing you with the requested service):

1. 1. 1. 1. During the purchase process, we ask you only for the personal data that we need to provide you with our mediation services to contract travel products, as well as to attend you and solve any post-contractual query, claim or request, and therefore the lawful basis is Contract and our Legitimate interests.
         2. We will use the provided information to operate effectively and do our best to respond to your enquiry. Once you enter into a business relationship (oral or written contract) with us, we will invoice our services and offer you post-sales service and loyalty if required.

1. 1. 2. We might hold your information for as long as is necessary to comply with our and legal obligations and in accordance with our legitimate interests as a data controller after the contractual relationship between you and us elapses. The lawful basis for such retention is Legal obligation. As the data subject you have rights related to maintenance, storage and processing of your personal data. Please see paragraph “Your rights”.

1. 1. 3. When you choose to subscribe to our mailing list to receive alerts about cheap prices, to send you communications, including promotional communications and advertising with your explicit consent or allow you to participate in interactive features of our service, when you choose to do so. The lawful basis for such processing is Consent.

3.1 If you wish not to receive such promotional e-mails, you may withdraw your consent at any time by contacting us as described in paragraph “Your rights” or follow the “unsubscribe” or instructions contained in the promotional communications you receive.

1. 1. 4. Website improvement

We might use your automatically collected data such as IP address and browser data for our Website improvement, such as:

4.1 To administer our site and for internal operations, including data security, troubleshooting, testing, statistical and survey purposes;

4.2 To ensure that content from our site is presented in the most effective manner for you and for your device. The lawful basis for such processing is Legitimate interests.

Disclosure of information to third parties

We do not rent, sell, or share personal information about you with other people or non-affiliated companies without your consent except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:

1. 1. 1. 1. 1. We provide the information to trusted partners who provide us services under confidentiality agreements, specified in Paragraph “Trusted partners (data processors) who work on our behalf under confidentiality agreements and might store, maintain or process your data. These companies do not have any independent right to share this information.

1. 1. 1. 1. 2. We may disclose your information to third parties when we reasonably believe we are obligated to do so by law, and in order to investigate, prevent, or take action regarding suspected or actual prohibited activities, including but not limited to, fraud and situations involving potential threats to the physical safety of any person.

1. 1. 1. 1. 3. In the event we are acquired by or merged with a third party entity or undergo another change of control, we reserve the right to transfer information, including any PII and non-PII, to a successor entity. In this event, we will notify you by electronic means before information about you is transferred and becomes subject to a different privacy policy.

International transfers

You can find detailed information related to data location in paragraphs ‘Where Do We Store Your Information?’ and ‘Trusted partners (data processors) who work on our behalf under confidentiality agreements and might store, maintain or process your data’

Law Enforcement, Legal Requests and Duties:

We may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. Your details may also be disclosed to the police and law enforcement agencies for the purpose of fraud detection, crime prevention and national security.

Your rights

You have the following rights in accordance with the General Data Protection Regulation:

The right to be informed. In this privacy statement we supply you detailed information related to your personal data storage, maintenance and processing.

The right to rectify your personal data if it is inaccurate, incomplete or out-of-date

The right to erasure (delete or remove) your personal data

The right to restrict (block) processing. When processing is restricted, we will store your personal data, but not further process it.

The right to data portability which allows individuals to obtain and reuse their personal data for their own purposes across different services. It allows them to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.

Rights related to automated decision making including profiling, We are not making any decisions which might produce a legal effect on you based on automated processing.

The right to withdraw your consent (object) to direct marketing

You can exercise your rights by contacting us at legal@triptizer.co.uk

The right to lodge a complaint with a supervisory authority, You have The right to lodge a complaint with your local supervisory authority if you have a concern about our information rights practices.